(MoneyWatch) This is the time most of us reflect on the past year's business, and -- if we haven't already -- firm up our plans and goals for the next 12 months. And of course, customer relationships should be high on the list of things on which to reflect.
Here, in no particular order, are the 10 most important commitments you and your staff should make to your customers, and to yourselves, for 2013:
1. Be nice: Seemingly so easy yet, apparently for many companies, so hard. The simple quality of being nice to people makes them more receptive to any interaction, and makes all other elements of service easier and more effective.
2. Be accessible, respond quickly:
Lisez cet article : 10 customer service resolutions for the new year - CBS News
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